Funeral Plans Q&A’s

Here are some of the questions we are often asked about our pre-paid funeral plans, if you have any further question please contact us on 0800 996 1927, or pop into one of our funeral homes.

Who is eligible?

UK residents aged 18 or over can take out a plan. For instalment plans, the final instalment must be paid by your 85th birthday. There are no medical or health questions to answer.

Can the plan include special wishes?

You can add special wishes and requests such as song choices, readings, information for a eulogy and so on. There is no charge to add these details. There may be more to pay if you require additional features, services or upgrades.

What happens if I move to a different part of the country?

If you move, you should be able to transfer your plan to a funeral director near your new home. However, there may be additional costs depending on local prices and not all funeral directors guarantee third party costs. Please refer to the Terms and Conditions for details or speak to us for more information.

Can I buy a funeral plan for someone else?

Yes, we find that many of our customers choose to do this.

Can I change my funeral plan arrangements?

Yes, you can make changes to your plan after you have taken it out and once it is fully-paid. Just let us know what you wish to change. There may be an additional cost if you add new features and services to your plan.

Does the plan cover the entire cost of the funeral?

The plan covers your funeral costs listed in the plan details as long as your requirements don’t change and we carry out your funeral.

 

Please refer to the Terms and Conditions for more information.

Can I cancel my plan?

Yes, you can cancel your plan at any time. If you choose to cancel the plan within the cancellation period, you’ll receive a full refund. If you cancel the plan after the cancellation period, you’ll receive a refund of the original amount paid, excluding the administration fee, and any payments to insure an instalment plan.

 

Can I pay for my plan by instalments?

You can choose to pay for your funeral plan by lump sum or in instalments. There is an additional cost for paying over two years or more and eligibility criteria applies. Please refer to the Instalment Q&A and the Terms and Conditions for more information. We can provide you with a personalised quote.

 

What happens if I die abroad?

The plan does not cover the cost of a funeral abroad, or the cost of repatriating the deceased. It is therefore important that your travel insurance policy covers this.

Terms & Conditions

Terms and Conditions apply to funeral plans. Please ask us if you have any questions.

I'm a member of Scotmid Co-operative, do I receive any discount?

As a member of Scotmid Co-operative you will receive a discount of £100 against the cost of any of our funeral plans. Just give your membership number to our team when your taking out your funeral plan, and they will apply the discount.

About our plan provider

About Ecclesiastical Planning Services 

Our pre-paid funeral plans are provided by a trusted national provider, Ecclesiastical Planning Services.

As part of a specialist, UK-based financial services group, Ecclesiastical Planning Services has offered pre-payment funeral plans since 2006. When you take out a funeral plan with us, Ecclesiastical Planning Services arranges for the funds to be held in an individual whole of life policy. The full value of your plan, excluding the administration fee and any instalment charges, is ring-fenced and cannot be used for anything but your funeral when the time comes.

Ecclesiastical Planning Services is part of a large Group that gives available profits to charity and is proud to have been named the UK’s 3rd largest corporate donor to charities (2023/24)* In addition, Ecclesiastical Planning Services is recognised by the National Association of Funeral Directors for treating customers fairly, and offering funeral plans which are financially secure and responsibly administered (2023).

*The Directory of Social Change, The UK Guide to Company Giving 2023/2024.

We are an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.

EPSL Logo

 

Ecclesiastical Planning Services Complaints Procedure

 

If you are unhappy with our products or service, please contact us as soon as possible. We will take all the details of any complaint and these will be passed to Ecclesiastical Planning Services Ltd for their attention.

 

You can complain in writing or verbally at any time to:

 

Ecclesiastical Planning Services Ltd
Benefact House
2000 Pioneer Avenue
Gloucester Business Park
Brockworth
Gloucester
GL3 4AWTel: 0800 633 5626
Fax: 0345 601 0471
Email: info@epsfunerals.com

Our promise to you

We will aim to resolve your complaint within one business day. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.

To resolve your complaint we will:

 

  • Investigate your complaint diligently and impartially within Ecclesiastical
  • Keep you informed of the progress of the investigation
  • Respond in writing to your complaint as soon as possible.

 

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:

 

The Financial Ombudsman Service
Exchange Tower
London E14 9SR

Tel: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Web: www.financial-ombudsman.org.uk

 

This complaints handling procedure does not affect your right to take legal proceedings.

We are an Appointed Representative of Ecclesiastical Planning Services Limited Reg. No. 2644860, registered in England at Benefact House, 2000 Pioneer Avenue, Gloucester Business Park, Brockworth, Gloucester, GL3 4AW, UK, which is authorised and regulated by the Financial Conduct Authority. Firm Reference Number 958152. The Financial Conduct Authority regulates pre-paid funeral plans only.

What to do next?

If you’d like further information on our Funeral Plan or our free planning service, please call us on 0800 996 1927 or visit any of our Scotmid funeral homes.

Contact us